---
title: "Machine stoppage alerts and a site digital twin · Client case · Quentin Andrieux"
description: "Energy industrial: machine stoppages reported from the shop floor to the office, automatic escalation, and a site digital twin showing equipment status. Anonymised client case."
url: https://quentinandrieux.com/en/client-cases/machine-alerts-digital-twin/
lang: en
author: Quentin Andrieux
updated: 2026-11-11
---

> Version texte de https://quentinandrieux.com/en/client-cases/machine-alerts-digital-twin/ (the HTML page is the reference). Author : Quentin Andrieux, https://quentinandrieux.com/

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Energy industrial · international group · maintenance

# Machine stoppages reported, escalated and visible on the site map.

A maintenance team in an international energy group replaces a slow alert flow and hand-kept tracking with an application built outside central IT.

**÷2** maintenance intervention time, according to the team's estimate

**4 levels** of automatic escalation, from 0 to 60 minutes, until someone takes the alert

**V2** ordered by the client after the prototype, now live

The flow

1.  **Reporting** Production reports the stoppage: area, equipment, severity, photo.
2.  **Escalation** Email and text by area, then 15, 30 and 60 min without anyone taking it.
3.  **Intervention** Taken, on site, resolved: every state is time-stamped.
4.  **Digital twin** The equipment turns green, orange or red on the site map.
5.  **Indicators** Time to acknowledge and to repair, calculated automatically.

The path of one alert, from the shop floor to the office.

## The context

On site, production reported a stoppage through software that could take several minutes to load on a tablet, while a shared spreadsheet was kept in parallel and consolidated by hand. Maintenance indicators were hard to calculate, and the group's central maintenance tool could not adapt to the site's needs.

## What was built

- **Reporting**: a form for production (severity, area, equipment, description, photo), and tracking in four states: new, taken, on site, resolved.
- **Escalation**: email and text to the right people by area, then to the next levels if nobody takes the alert in time.
- **The digital twin**: the site map with each piece of equipment in green, orange or red in real time, the indicators (mean time to acknowledge and to repair, critical stoppages, equipment at risk) and the history per machine.
- **The V2**: preventive maintenance with routines by frequency, work orders, risk checklists, role-based accounts, designed phone-first.

Site map · live status *Fictional example*

(Area A · assembly)

Press 01

Conveyor 02

Robot 03

(Area B · machining)

CNC lathe 04

Milling 05

(Area C · testing)

Bench 06

Bench 07

Compressor 08

#### Open alert · CNC lathe 04

**0 min** Area technician

**15 min** Team leader

**30 min** Maintenance manager

**60 min** Site management

Fictional data. Escalation stops as soon as a technician takes the alert.

## How

An on-site audit to listen to maintenance and production, then a complete prototype built in a few days and shown to the site manager. A presentation to the management committee, then a V2 ordered and delivered in stages, with team training. Everything runs without depending on central IT.

## What changed

Stoppages are reported and tracked in one place, and maintenance indicators are calculated without manual consolidation. According to the team's estimate, maintenance intervention time is halved. The team has its accounts and training, and preventive routines are live. The client plans to roll the tool out to other sites, each with its own database.

## Further reading

- [Industrial group: from 27 AI ideas to a roadmap](https://quentinandrieux.com/en/client-cases/ai-prioritisation-industrial-group/)
- [AI for maintenance](https://quentinandrieux.com/en/maintenance/)